Affective Intelligence

驾驭组织的
情感操作系统
Harness Your Organization's
Emotional Operating System

AQ 是一套基于神经科学与管理实践的系统方法论,让组织更聪明、更敏捷、更有韧性——可诊断、可干预、可衡量、可发展。 AQ is a systematic methodology grounded in neuroscience and management practice, making organizations smarter, more agile, and more resilient — diagnosable, intervenable, measurable, and developable.

神经科学Neuroscience 组织行为学Organizational Behavior 系统思维Systems Thinking 教练技术Coaching

组织 AQ 矩阵Organizational AQ Matrix

Readiness × Action

停滞区Stagnation Zone

高准备 · 低行动
激活破壁机制
High readiness · Low action
Activate breakthrough mechanisms

高能协同区High-Synergy Zone

高准备 · 高行动
协作自进化
High readiness · High action
Self-evolving collaboration

功能障碍区Dysfunction Zone

低准备 · 低行动
重建感知与调压
Low readiness · Low action
Rebuild awareness & regulation

透支区Burnout Zone

低准备 · 高行动
保护被透支的协作者
Low readiness · High action
Protect overdrawn collaborators

← 协作行动力(E+A)→← Collaborative Action (E+A) → ↑ 协作准备度(S+R)↑ Collaborative Readiness (S+R)
诊断是修复的第一步Diagnosis is the first step of repair 16 项健康度问卷 →16-item health survey →
4 大
S.R.E.A. 核心要素Core S.R.E.A. Elements
16 项
组织 AQ 健康诊断问卷AQ Health Diagnostic Items
3 步-Step
ACE 协作修复循环ACE Collaboration Repair Cycle
8 项
AQ 领导力素质模型AQ Leadership Competencies
What is AQ

AQ 不是情绪管理技巧,
而是组织的协作能力操作系统
AQ is not an emotion-management technique.
It is the operating system of organizational collaboration.

当真实信息出现时,组织能否接住它;当压力升高时,组织能否承载它;当冲突发生时,组织能否转化它。这,才是 AQ 要解决的问题。 Can the organization absorb real information when it emerges? Can it hold the load when pressure rises? Can it transform conflict when it occurs? This is what AQ is built to solve.

01

系统性Systemic

贯穿个人、人际、组织三个层面,不是孤立的个体情绪调节。Spanning individual, interpersonal, and organizational levels — not isolated emotion regulation.

02

可衡量性Measurable

基于诊断问卷与矩阵定位,形成可诊断、可干预、可发展的闭环。Built on diagnostic surveys and matrix positioning — a closed loop of diagnosis, intervention, and development.

03

实践根基Evidence-Based

源于神经科学、组织行为学、系统思维与跨文化管理实践,而非道德说教。Rooted in neuroscience, organizational behavior, systems thinking, and cross-cultural management practice — not moralizing.

AQ(Affective Intelligence),是指在组织生态中,个体与组织系统地感知、调控并管理职场情感资本,以消除协作摩擦、构建深度信任、促进协同创新,并将之转化为可持续高绩效的协作能力。 AQ (Affective Intelligence) is the collaborative capability by which individuals and organizations systematically sense, regulate, and manage workplace affective capital — removing collaboration friction, building deep trust, enabling co-innovation, and converting it into sustainable high performance.
"AQ 的目的不是让组织变得更温情,而是让组织变得更聪明、更敏捷、更有韧性。" "The purpose of AQ is not to make organizations warmer, but to make them smarter, more agile, and more resilient." — 摘自《AQ驱动型组织》(即将出版)— From The AQ-Powered Organization (forthcoming)
The S.R.E.A. Framework

四要素框架:双端同构的协作分析代码 The Four-Element Framework: One Code for Organization and Individual

S.R.E.A. 同时适用于宏观的组织诊断与微观的个人能力评估,无需切换两套管理语系,是贯穿全书的分析框架。 S.R.E.A. works for macro-level organizational diagnosis and micro-level individual assessment alike — one analytical framework, without switching management languages.

S

识态识态

Situational Awareness 感知层Awareness Layer

准确判断组织的情感承载力与团队负荷,不盲目上马超出能力的项目。协作各方是否清楚彼此的真实承载力?Accurately judge the organization's affective capacity and team load — never launching projects beyond it. Do collaborators truly know each other's real capacity?

R

调压调压

Resilience & Regulation 稳定层Stability Layer

建立压力熔断机制,危机中不传导恐慌、保持决策稳定。恐慌在被降解,还是在被层层放大?Build pressure-circuit breakers: no panic contagion in crisis, stable decisions under stress. Is panic being degraded — or amplified layer by layer?

E

察需察需

Empathetic Insight 连接层Connection Layer

精准识别关键节点与真实诉求,不出现沟通错位。大家是在感知彼此困境,还是在各自的假设中摩擦?Precisely identify key nodes and real needs — no communication mismatch. Are people sensing each other's struggles, or rubbing against their own assumptions?

A

破壁破壁

Aligned Activation 行动层Action Layer

在模糊地带建立信任机制,消除部门墙,推动跨团队攻坚,不甩锅、不推诿、不躺平。Build trust mechanisms in the gray zones, break down silo walls, drive cross-team breakthroughs — no blame-shifting, no buck-passing, no quiet quitting.

Leadership Competency Model

AQ 领导力素质模型 The AQ Leadership Competency Model

八项核心素质沿 S.R.E.A. 四要素双端展开,构成 AQ 领导者从自我管理到跨团队引领的完整能力地图。 Eight core competencies unfold across the four S.R.E.A. elements — a complete capability map for AQ leaders, from self-management to cross-team leadership.

AQ Leadership Competency Model
Diagnose · Repair · Develop

从定位到修复:完整的协作干预工具链 From Positioning to Repair: A Complete Intervention Toolkit

诊断告诉你"哪里出了问题",修复告诉你"怎么修"——就像化验单与处方的关系。 Diagnosis tells you what is broken; repair tells you how to fix it — like a lab report and its prescription.

组织 AQ 矩阵Organizational AQ Matrix

协作准备度(S+R)× 协作行动力(E+A)——四个区域对应不同的干预优先级 Collaborative Readiness (S+R) × Collaborative Action (E+A) — four zones, four intervention priorities

停滞区Stagnation Zone

高准备、低行动。优先激活破壁机制:在模糊地带建立信任与行动规则,打破虚假和谐。High readiness, low action. Prioritize breakthrough mechanisms: build trust and rules of action in gray zones, break false harmony.

高能协同区High-Synergy Zone

双轴健康,协作自进化。无需紧急修复,但需在每次压力周期中刻意维护、定期复测。Healthy on both axes; collaboration self-evolves. No urgent repair needed — but maintain deliberately through each stress cycle and re-test regularly.

功能障碍区Dysfunction Zone

低准备、低行动。从识态与调压的基础修复开始,重建协作承载力底盘。Low readiness, low action. Start with foundational repair of Situational Awareness and Regulation to rebuild the collaboration chassis.

透支区Burnout Zone

低准备、高行动。优先保护仍在运转的 E 与 A 能力,防止主动协作者被系统性透支。Low readiness, high action. Protect the still-functioning E and A capabilities; keep proactive collaborators from being systematically overdrawn.

← 协作行动力(E + A)→← Collaborative Action (E + A) → ↑ 协作准备度(S + R)↑ Collaborative Readiness (S + R)
组织端:Organization: 16 项健康度诊断问卷16-item health diagnostic survey 个人端:Individual: 战略贡献者 / 过度投入救援者 / 同理心漂泊者 / 混乱贡献者Strategic Contributor / Over-Invested Rescuer / Empathy Drifter / Chaotic Contributor

ACE 协作修复循环The ACE Collaboration Repair Cycle

在协作断裂时被反复激活,直到协作从修复走向自运转。 Re-activated whenever collaboration breaks down, until collaboration runs on its own.

ACE Collaboration Repair Cycle: Assess, Converse, Energize
Step 1 · Assess
A

评估Assess

先评估协作在哪个维度断裂、断裂到什么程度,明确修复的优先级。Assess which dimension of collaboration has broken down, and how severely — to set repair priorities.

Step 2 · Converse
C

对话Converse

先给安全信号,再给精准反馈,在恐惧中重建协作的安全与锐度。Signal safety first, then deliver precise feedback — rebuilding both safety and sharpness in collaboration.

Step 3 · Energize
E

赋能Energize

将修复成果制度化为组织规则,让协作不依赖英雄也能持续运转。Institutionalize repair outcomes into organizational rules, so collaboration sustains itself — no heroes required.

三大教练工具Three Coaching Tools

将 AQ 从诊断框架落地为管理者的日常教练动作。 Turning AQ from a diagnostic framework into managers' daily coaching moves.

S
S · 识态Awareness

情绪能量扫描仪Emotional Energy Scanner

在协作启动前与摩擦中,精准感知各方的能量水位,防止协作在无声中耗竭。Before kickoff and amid friction, precisely sense everyone's energy level — preventing collaboration from quietly draining away.

E
E · 察需Insight

信任修复对话Trust Repair Dialogue

开启安全空间、确认式倾听、精准回应、共同重建——修复被消耗的协作信任。Open a safe space, listen affirmatively, respond precisely, rebuild together — repairing depleted collaboration trust.

A
A · 破壁Activation

冲突转化工作坊Conflict Transformation Workshop

让模糊地带不再成为协作的无人区,从"你 vs 我"转向共同面对业务谜题。Turn gray zones from no-man's-land into shared ground — moving from "you vs. me" to jointly facing the business puzzle.

Services

基于 AQ 理论的管理咨询服务 AQ-Based Management Consulting Services

以《AQ驱动型组织》中的模型与工具为方法论底座,为组织提供从诊断到发展的完整解决方案。 Built on the models and tools from The AQ-Powered Organization — a complete solution from diagnosis to development.

Organizational Diagnostic

组织诊断Organizational Diagnosis

基于 16 项组织 AQ 健康度问卷与 S.R.E.A. 四维病理分析,精准定位协作断裂环节。Pinpoint exactly where collaboration breaks down, using the 16-item AQ health survey and four-dimensional S.R.E.A. analysis.

  • 组织 AQ 健康度扫描与矩阵定位AQ health scan and matrix positioning
  • S.R.E.A. 四维病变分型干预指南S.R.E.A. four-dimension intervention guide
  • 管理层诊断报告与修复路线图Leadership diagnostic report and repair roadmap
申请诊断 →Request a diagnosis →
Leadership Training

领导力培训Leadership Training

围绕 AQ 领导力素质模型的八项修炼,覆盖公开工作坊与企业内训两种形式。Eight disciplines of the AQ Leadership Competency Model, in both open workshops and in-house programs.

  • AQ 领导力素质模型 · 八项修炼AQ Leadership Competency Model · 8 disciplines
  • ACE 循环与关键对话实战演练ACE cycle and crucial conversation drills
  • 公开工作坊 / 企业定制内训Open workshops / customized in-house training
了解课程 →Explore programs →
Executive Coaching

高管教练Executive Coaching

一对一深度陪跑:以个人 AQ 矩阵定位协作状态,基于八项素质设计情境化发展路径。One-on-one deep coaching: position your collaboration state on the individual AQ Matrix, with situational development paths built on the eight competencies.

  • 个人 AQ 矩阵定位与盲区扫描Personal AQ Matrix positioning and blind-spot scan
  • 高压危机 / 跨团队 / 高潜发展情境应用Applications in crisis, cross-team, and high-potential contexts
  • 教练对话与行为改变跟踪Coaching dialogue and behavior-change tracking
预约教练 →Book a coach →
Team Coaching

团队教练Team Coaching

围绕三大教练工具与 ACE 循环,在真实业务场景中修复跨团队协作、化解部门墙。Using the three coaching tools and the ACE cycle to repair cross-team collaboration and dissolve silo walls in real business settings.

  • 情绪能量扫描 · 团队压力审计Emotional energy scan · team stress audit
  • 信任修复对话与冲突转化工作坊Trust repair dialogue and conflict transformation workshops
  • 跨团队协作机制共建Co-building cross-team collaboration mechanisms
咨询方案 →Discuss a program →
新书 · 即将出版New Book · Forthcoming The AQ-Powered Organization: Driving Boundaryless Collaboration in the Age of AI — by Zandy Zheng
The Book

《AQ驱动型组织》
AI 时代的无界协作
The AQ-Powered Organization
Boundaryless Collaboration in the Age of AI

五部分结构,构成一条从看见、解构、干预,到个人突围与量化未来的完整路径。 Five parts form a complete path: from seeing and deconstructing, to intervening, individual breakthrough, and a quantified future.

PART 01

看见Seeing

识别组织协作如何从内部失序——会议室里的沉默与情感荒漠化。How organizational collaboration falls into disorder from within — the silence and affective desertification of meeting rooms.

PART 02

解构Deconstructing

神经科学视角下的协作密码:恐惧如何关闭大脑的协作功能。The neuroscience of collaboration: how fear switches off the brain's collaborative functions.

PART 03

干预Intervening

ACE 循环、S.R.E.A. 解冻循环与组织协作文化的重塑。The ACE cycle, the S.R.E.A. unfreezing loop, and reshaping the culture of collaboration.

PART 04

突围Breaking Through

个人 AQ 领导力八项修炼与教练对话能力。The eight disciplines of personal AQ leadership and coaching dialogue.

PART 05

量化与未来Quantifying & The Future

从 AQ 协作力到商业结果,以及 AI 时代的协作基石。From AQ to business outcomes — and the foundations of collaboration in the AI era.

"商业组织不必在业绩与文明之间二选一。利润与体面并不矛盾。" "Business organizations never have to choose between performance and civilization. Profit and decency are not in conflict."
Insights

最新洞察Latest Insights

订阅洞察月刊Subscribe to Insights
组织诊断Diagnosis

为什么团队越大,说真话的人越少?Why do bigger teams have fewer truth-tellers?

规模扩张带来层级增加,心理安全感却在悄悄流失。会议室里的沉默,是低 AQ 组织最典型的症状。Growth adds hierarchy while psychological safety quietly drains away. Silence in the meeting room is the most typical symptom of a low-AQ organization.

8 分钟阅读8 min read节选自《AQ驱动型组织》第 1 章From The AQ-Powered Organization, Ch. 1
神经科学Neuroscience

被劫持的会议室:恐惧如何关闭大脑的协作功能The Hijacked Meeting Room: How Fear Switches Off Collaboration

我们的大脑是为剑齿虎准备的,不是为跨团队协作准备的。说真话,本不该需要勇气。Our brains were built for saber-toothed tigers, not cross-team collaboration. Speaking truth should never take courage.

10 分钟阅读10 min read节选自《AQ驱动型组织》第 4 章From The AQ-Powered Organization, Ch. 4
系统思维Systems Thinking

从"谁搞砸了"到"系统哪里出了问题"From "Who messed up?" to "Where did the system fail?"

个体归因的陷阱,让组织一遍遍重复同样的错误。真正的病灶,常常藏在系统里。The trap of individual blame makes organizations repeat the same mistakes. The real pathology usually hides in the system.

6 分钟阅读6 min read节选自《AQ驱动型组织》第 3 章From The AQ-Powered Organization, Ch. 3

协作的断裂,往往从沉默开始 Collaboration usually breaks — silently

预约一次 45 分钟免费组织诊断咨询,我们帮你定位组织当前所处的 AQ 区域。 Book a free 45-minute organizational diagnosis consultation, and we'll locate your organization's current AQ zone.

Contact

让我们聊聊你的组织Let's talk about your organization

无论是组织诊断、领导力培训,还是高管与团队教练,留下你的需求,顾问将在 1-2 个工作日内与你联系。 Whether it's organizational diagnosis, leadership training, or executive and team coaching — leave your request and a consultant will reach out within 1-2 business days.

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www.theaqlab.comThe AQ Lab · 情感智能与协作能力研究The AQ Lab · Affective Intelligence & Collaboration Research
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